Bridging Innovation and Hospitality with a Personal Touch

Redefining Guest Experience in the Mobile-First Era

The hotel industry is at a turning point. Post-pandemic travel has brought with it a wave of digital expectations: guests want convenience, personalization, and instant access to services. In response, properties worldwide are adopting smart solutions to meet these demands, and Hotel Info App is proving to be a game-changer.

This article dives into the latest industry trends, real-world success stories, before-and-after comparisons, research-backed insights, and critical lessons from the field.

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1. Hospitality Trends That Are Here to Stay

According to a 2024Deloitte Travel & Hospitality Report:

• Hotels that invest in guest-facing apps see a 12–18% increase in guest spending
• Digital service adoption increases Net Promoter Score by 21% on average
• Guests are 2.5x more likely to leave positive reviews when services are accessible via mobile

The modern hotel guest is digital, independent, and values instant, curated access to services.

Hotel Info App aligns with these expectations by offering:

• Real-time service review and correspondence
• Pre-check-in and express checkout
• In-app booking for services and local experiences
• Multilingual support and personalized recommendations

2. Success Story: From Low Engagement to Full-Service Awareness

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Hotel Case: A4-Star Resort in Croatia

Challenge:
Guests were unaware of on-site services, resulting in missed revenue opportunities and staff overload answering repetitive questions.

Solution:
The resort implemented Hotel Info App to centralize all guest information,automate service suggestions, and integrate push notifications for real-time promotions.

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Before Hotel Info App:

• Only 38% of guests used more than one hotel service
• Guest satisfaction score: 7.4/10
• Average front desk wait time: 12 minutes

After Hotel Info App:

• 74% of guests interacted with 3 or more services
• Guest satisfaction score rose to 9.1/10
• Front desk interactions dropped by 45%

Key Achievement:
The hotel’s spa revenue increased by 34% in just 3 months, driven entirely by real-time in-app promotions and booking access.

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3. Why Hotel Info App Works: A Deeper Look Into Our Solution

Hotel Info App was built with flexibility and ease of use at its core. Here’s how it delivers:

Real-Time Notifications

Keep guests informed about events, happy hours, service hours and discounts, right when it matters most.

‍Smart Content Editor

Hoteliers can create visually rich notifications with images, links, and custom formatting- no tech knowledge needed.

Multi-Location Support

Ideal for hotel groups, the app supports managing several properties from one dashboard.

Pre-Check-In +Review Booster

Guests can check in before arrival, and the app automatically prompts them to leave a review,filtered and sorted by sentiment.

Concierge Replacement

The app offers digital concierge functionality: from restaurant menus and room service to local area recommendations, in over 30 languages.

4. What Research Shows: Why Guest-Facing Tech Matters

According to Skift’s Global Hotel Tech Outlook 2024:

• Hotels that invest in guest-facing apps see a 12–18% increase in guest spending
• Digital service adoption increases Net Promoter Score by 21% on average
• Guests are 2.5x more likely to leave positive reviews when services are accessible via mobile

This proves that digital tools aren’t just trendy - they’re transformational.

5. Latest News & Achievements: What’s New in Hotel Info App?

2025 Feature Rollout Highlights:

• Voice Assistant Integration (beta)
• Forms for booking services, sitting,..
• Smart Review Filters
• Whats App and SMS Integration for guest alerts

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Conclusion: The Digital Future Is Now

Guests no longer just expect comfort - they expect connection, convenience,and control. Hotel Info App offers all three, making it a must-have for hotels serious about delivering modern hospitality.

Whether you're a boutique hotel, resort, or multi-location chain, Hotel Info App helps you move from good to exceptional.

Let’s talk about transforming your guest experience - contact us today.

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