Introducing Guezzt – The Innovative Cloud Platform for Hotel Guest Management

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In hospitality, success is measured by efficiency, personalization, and the ability to turn guests into loyal repeat visitors. This is where Guezzt comes in—a cutting-edge cloud platform for guest management that integrates seamlessly with your existing protel PMS system.  

‍What is Guezzt?

Guezzt is purpose-built for protel PMS by Italian partners, with support for Croatia provided by us as your local reseller. The platform is part of a broader ecosystem that includes key tools for hotel operations—iSelz Cloud POS, Planet Payment digital payments, advanced analytics, and process automation.  

Key Benefits of the Guezzt Platform

• Unified Guest Profiles
Automatically merges duplicate profiles and consolidates guest data for a complete view of reservation history, preferences, and spending patterns.  
• Automated Communication
Effortlessly send personalized emails, newsletters, and marketing campaigns with advanced segmentation and GDPR compliance. Track open and click rates for actionable insights.
• Web Check-In
Enable guests to complete registration online, reducing front desk queues and ensuring compliance with local regulations.
• Dynamic Offers & Online Payments
Create attractive offers with multiple options that guests can confirm and pay for online, with direct PMS integration for real-time updates.
• Upselling & Cross-Selling
Automatically suggest room upgrades and additional services before guest arrival, boosting revenue and satisfaction.  
• Payment Integrations
Secure online payments with support for Planet Payment.
• Communication Center
Centralize guest interactions via email, chat, and WhatsApp, with chatbot support for instant responses.
• Actionable Analytics for Marketing
Access KPIs and guest segmentation tools to drive targeted marketing and smarter operational decisions.
• CRM Integration with Outlook Email
Guezzt’s Outlook add-in recognizes guest email addresses and displays their full profile and statistics directly within incoming emails—giving your team instant access to guest history, preferences, and reservation data without leaving Outlook.  ‍

Guezzt in the protel Cloud Ecosystem

Guezzt is not just another software—it’s a strategic platform that enables hotels to digitalize and automate key processes, from reception to marketing, spa, and finance. All functions are integrated into a unified data flow, eliminating duplicates and errors, and freeing staff from routine tasks so they can focus on creating value for guests.  ‍

AI Innovations & Automation

Guezzt leverages AI to automate routine tasks:
• Automated web check-in with document scanning
• Smart chatbot for instant guest responses
• Automatic payment management (pre-authorizations, no-show charges, cancellations)
• Creation of attractive quotes and offers for guests
• Outlook plug-in with AI to interpret guest requests

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Business Impact

• Time Savings: Hotels typically lose 8–12 hours per week on manual payment processing—Guezzt automates this.
• Revenue Growth: 4% of profits are lost due to unguaranteed no-shows—automated charges reduce this loss. Targeted campaigns (email, upselling, cross-selling) increase the likelihood of converting potential guests into actual bookings and encourages upgrades and additional purchases.
• Active campaigns help hotels disintermediate from OTAs, build direct relationships, and increase direct sales—reducing distribution costs and boosting profit margins
• Happier Guests: Personalization and fast communication elevate service levels and guest loyalty.  
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Conclusion

Guezzt is trusted by hotels of all sizes—from boutique properties to large chains. Its flexibility and powerful features make it the ideal solution for hotels looking to boost efficiency, personalize guest experiences, and maximize revenue.
Contact us today to discover how Guezzt can transform your guest management. Book a personalized demo and explore all the possibilities this platform offers!

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