Hôtel Paris Bastille enhanced guest service with Protel PMS and integrated payments

‍
At a glance

• Faster check-ins and check-outs = more time for guests
• Integrated, secure payments with fewer disputes  
• Paperless workflows and smarter reservations = smoother operations  

"We wanted a high-performance system that was simple, efficient, and integrated payments—Planet delivered exactly that."
Yann Morazzani
Hôtel Paris Bastille, Hotel Manager

‍

The challenge

‍
Hôtel Paris Bastille had been running on their previous PMS for years. It worked—until it didn’t. A leap forward in tech that would simplify workflows, reduce admin, and give staff more time to do what they do best—take care of guests. As Yann Morazzani, Hotel Manager, put it: "The environment, which combines human contact, rigorous work organisation and commercial and technological innovations, makes this job very exciting for me." That excitement for innovation was driving the need for change.

The brief was clear:

• Simple but powerful
• Built for hospitality
• Payments baked in

In short, they were looking for a PMS that could do it all—without getting in the way.

‍
The solution

‍
That’s where Protel Cloud PMS came in. Hôtel Paris Bastille partnered with Planet to bring an integrated solution into play—one that combined property management and payments in a single, seamless system. Yann noted, "We were coming to the end of the solution offered by our previous PMS; we wanted to make a technological leap."

Why it worked:

• An intuitive interface that staff could pick up fast
• Regular updates that keep the system sharp
• Built-in payments for faster, safer check-outs
• Handy features like Pay-by-Link for corporate contracts

Even better? The onboarding was effortless. Planet’s support team was “agile, very agile,” creating a bond of trust right from the start.
‍

The result‍

Since switching to Protel PMS, the hotel has seen standout results:

• 92% occupancy rate
• Fewer payment disputes, thanks to integrated, secure transactions
• Faster, paperless workflows that reduce admin
• Stronger control of booking channels = smarter revenue

The biggest win? Staff now spend less time juggling systems—and more time delivering the kind of service guests remember. As Yann put it, "Check-in and check-out are much smoother, and payment controls are much simpler."

Because in the end, that’s what it’s all about: simple tech that lets hospitality shine.

‍

Grow your business with Planet / Get a demo

‍

‍

‍